Guardvo Pet Supplies

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Standard delivery time is approximately 10–15 business days after shipment, depending on the destination country and local logistics efficiency.

3. Shipping Coverage

We ship to most countries and regions worldwide. If your area is not supported, our customer service will notify you promptly.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number, which you can use to check the latest delivery status.

5. Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact our support team with your order number. We will assist you with investigation and resolution.

6. Customs & Import Charges

Customers are responsible for any customs duties, taxes, or fees charged by the destination country.

7. Address Responsibility

Please ensure your shipping address is accurate. We are not liable for delays or non-delivery caused by incorrect or incomplete address information.