Guardvo Pet Supplies

1. Return & Exchange Eligibility

• You may request a return or exchange within 30 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging.
• Personalized, customized, or hygiene-sensitive products (such as collars, harnesses, and ID products) may not be returnable for health and safety reasons.

2. Defective or Wrong Items

If you receive defective, damaged, or incorrect items, contact our customer service with your order number and photos of the issue. We will provide a prepaid return label and arrange a replacement or full refund at no extra cost.

3. How to Return or Exchange

1. Contact our support team to request a return authorization.
2. Wait for approval and return instructions.
3. Send the item back with the provided return label.
4. Once received and inspected, we will process your refund or exchange.

4. Refund Processing

• Approved refunds will be issued to your original payment method.
• Processing time depends on your payment provider, usually 3–7 business days.

5. Return Shipping Costs

• Returns due to our error (wrong item, defect): we cover return shipping.
• Returns due to customer choice (change of mind, wrong size): customer is responsible for return shipping fees.